TKO offers training in the operation and management of helpdesk functions associated with audio conferencing and video conferencing networks. This training includes hands-on step-by-step system evaluation, setup, maintenance and personnel training.

Many organizations purchase audio communications systems (often called "audio bridges" or "voice bridges") for internal use. These systems can be complex to administer, especially due to the nature of problems that arise with conference calls. For example, a conference call for five participants that is assigned an incorrect conference ID can result in not one, but five simultaneous calls to a help desk for support.

Individual Training
Special training in handling trouble calls of this nature is required for a group of technicians to properly support an audio conferencing network. TKO provides individual training to each help desk technician on the specific actions to take in managing important items such as user ID's, passwords, personal profiles, conference scheduling and more.

Contact TKO for more specific information regarding training your team of technicians.

TKO Video Communications
TKO also provides video conferencing equipment, software, outsourcing and event management including audio and video streaming, audio teleconferencing and satellite broadcasting, In addition, we offer training in video conferencing and telecommunications.

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